Q. - Is it safe to shop on your site / Is it secure?
A - All customer's personal details and credit/debit card information that is collected on our website is secured using special encryption process. Our server has been issued with a SSL Certificate which confirms that all information is held securely . Confirmation of this can be found on the URL, address bar in your internet browser, this should show GREEN with a locked padlock image followed by our website address starting with https://.
Q - How do I pay for my order?
A - You can pay either with any major credit or debit card. We can also accept payments via Paypal if you prefer. Just choose which option you require when checking out.
Q - How long does delivery take?
A - Most orders are delivered to a mainland UK address within 3-5 working days of order however deliveries to isolated UK locations can take about a week. You are advised not to plan any work or book contractors until your order is safely delivered to your satisfaction.
Q - Will I receive notification of the dispatch of my order?
A - You will receive notification of the day of dispatch and the majority of orders are delivered the following day with the above exceptions.
Q - Will I receive a tracking number?
A - Unfortunately as deliveries are made via our supplier's own fleet of delivery vehicles and not a carrier service this is not possible, however you should receive a call in most cases from the delivery driver on the day with about 1 hours notice.
Q - My order is damaged or missing items, what do I do.
A - If any items that appear damaged, you should note this on the driver's delivery notes. We must be informed of any shortages or damages by email within 24 hours of delivery so that we can put the issues right. This is Very Important.
Q - What if I am not present to accept the order.
A - If it is safe and practical to do so, the driver will leave the order at your premises and photograph the goods, if not then a card will be left with contact details for you to rearrange delivery. Again, if the order has been left you should notify us of any discrepancies as above.
If you have any further questions then please either:
email us at: firstname.lastname@example.org
or Call us on 01267 616178